SHIPPING & RETURN
All returned product must have a Return Merchandise Authorization (RMA) number issued by Marine Town. Special order products will only be considered for return in the event of product failure.
Products returned with cosmetic or functional damages (including, but not limited to, surface or installation damages) resulting from improper use by the customer will not be issued a credit.
■ The RMA# must be clearly marked on the outside of the box.
■ A Return Merchandise Authorization is not an approval or guarantee of credit.
■ Proof of purchase is required for all RMA submissions.
■ Non-warranty return:
- Will be subject to a 15% restocking fee assuming the product is returned in a saleable condition.
- Must be requested within 30 days of the original receipt date and accompanied by the proof of purchase.
- Must be returned in “like-new” or “saleable” condition with original package (at Marine Town’s discretion).
Marine Town reserves the right to deny liability for shipment errors ( including but not limited to short shipment quantities, missing product or receipt of incorrect part numbers ) not reported within 10 days of delivery.
Marine Town makes every effort to properly package and inspect every shipment before it departs our warehouse locations. Any product damage or loss, once the shipment has been transferred to the carrier, is the carrier’s responsibility. Marine Town assumes no liability for damage or loss during the transportation phase. All shipments should be inspected prior to the departure of the delivering driver. While we will assist in every way possible with tracking or documentation, it is your responsibility to file a claim with the carrier as soon as damage or loss is discovered.