GENERAL POLICY
ORDERS
■ Price Term : FOB Crystal River, Florida
■ Prices
- All pricing is subject to change.
- Customers will be notified of changes in pricing prior to the effective date.
- Built-to-order items will be quoted with order.
■ Payment Term
All orders are subject to our credit approval. With approved credit, term is Net 30 Days from shipment arrival date. Payment can be made
either by check, wire transfer or credit card. Marine Town reserves the right to adjust payment terms on Net accounts to cash or credit card
terms should the account become delinquent on a persistent basis.
■ Late Charge
All invoices not paid by Due Date will be subject to late charges in the amount of 1% per month. No shipments will be made on past due
accounts until payments are settled.
■ Orders Requiring Down Payment
For items that Marine Town does not stock regularly or are in need of customization, partial or full down payment will be required.
■ Custom Orders
An overview of our process and requirements for custom projects has been provided below for your reference.
Tooling will commence upon receipt of 100% down payment.
( Drawing → Prototype → 100% Down Payment of Tooling Cost → Tooling Fee → Tooling Sample Confirmation → Down Payment for
Mass Production → Mass Production )
Please be advised that orders placed for customized/built-to-order product are not eligible for cancellation and will only
be considered for return in the event of product failure.
■ Minimum Order Quantities
Most products in this catalog are stocked regularly in the USA, no minimum order quantities are required unless otherwise specified,
and less-than-standard-pack quantities are allowed. However, bulk no. with ”MOQ” icon indicates that the product is a non-stock product
and will require a minimum order quantity and additional lead time.
■ Blanket Orders for Customized or Non-Stock Products
Orders requiring a minimum order quantity are considered blanket orders. Release specifications may vary by MOQ. Blanket order release
quantities and shipment dates can be scheduled at your discretion over the course of one year. Initial releases should be scheduled within
one month of the ship date on the sales order confirmation you receive from your customer service representative. Failure to release
the full quantity on order within one year of the ship date on the sales order confirmation will result in a 5% storage fee per month.
Please be advised that orders placed for customized/built-to-order product are not eligible for cancellation and will only be considered
for return in the event of product failure.
■ Drop Ship Order
A handling fee of US$50 will be charged for every drop ship order.
■ International Air / Express Fee
Marine Town shall not be liable for the freight cost of international air/express shipments incurred as a result of new or increased demand
for product without advanced notice.
LIMITED WARRANTY
Marine Town Inc. warrants to the original purchaser that all products will be free from defects in materials or workmanship under normal use
and conditions for a period of one (1) year from the original purchase date.
If a product is found to be defective during the warranty period, it will be repaired or replaced with a same or similar product, at
Marine Town’s discretion, at no cost to the original purchaser. To return a defective product, the original purchaser must ship the item
prepaid, along with a Return Merchandise Authorization (RMA), to:
Marine Town Inc.
2061 NW US Highway 19, Crystal River, FL 34428
TEL: 352-564-1150
Return Merchandise Authorization requests for warranty defects should include the following:
■ Marine Town part number
■ Purchase Order or Invoice Number associated with the defective product
■ Quantity of defective product to be returned
■ Details regarding the nature of the defect
■ Photographs and/or video of the defective product that detail product failure
This warranty does not cover damages resulting from accidents, abuse, misuse, neglect, improper installation, unauthorized modifications,
misapplication, or any use that is not directly related to defects in materials or craftsmanship. It is the responsibility of the purchaser to
ensure the product is suitable for their specific needs and intended application.
Marine Town Inc. is not liable for any incidental or consequential damages, including removal and labor costs related to the replacement or
repair of products, installation, or any personal injury or damages incurred by the original purchaser or third parties.
PRODUCT INFORMATION
■ Marine Town products are primarily stainless steel 316. However, variations in material may occur to accommodate particular product demand
or function. Material used in components such as tubing, plates and miscellaneous accessories such as screws, washers, nuts, pins, and
springs, etc. are generally made from stainless steel 304.
■ Each product will have a size tolerance under casting process or secondary machining such as polishing. Specification differences from the
catalog under these circumstances will be acceptable.
■ Marine Town reserves the right to adjust specifications in order to improve the product function without prior notification to customers.
■ Marine Town encourages regular and thorough cleaning of all stainless steel hardware to extend the product life.
Caution: Avoid harsh chemical cleaners that may accelerate rust and corrosion.
Our marine grade stainless steel products are extremely resistant to corrosion. However, the corrosion-resistant surface can be damaged
through mechanical means, heat or chemical damage.
■ Damage to products resulting from abrasive or harsh cleaning practices as well as general long term use outside the warranty period will
not be covered under the Marine Town warrant policy.
■ Price Term : FOB Crystal River, Florida
■ Prices
- All pricing is subject to change.
- Customers will be notified of changes in pricing prior to the effective date.
- Built-to-order items will be quoted with order.
■ Payment Term
All orders are subject to our credit approval. With approved credit, term is Net 30 Days from shipment arrival date. Payment can be made
either by check, wire transfer or credit card. Marine Town reserves the right to adjust payment terms on Net accounts to cash or credit card
terms should the account become delinquent on a persistent basis.
■ Late Charge
All invoices not paid by Due Date will be subject to late charges in the amount of 1% per month. No shipments will be made on past due
accounts until payments are settled.
■ Orders Requiring Down Payment
For items that Marine Town does not stock regularly or are in need of customization, partial or full down payment will be required.
■ Custom Orders
An overview of our process and requirements for custom projects has been provided below for your reference.
Tooling will commence upon receipt of 100% down payment.
( Drawing → Prototype → 100% Down Payment of Tooling Cost → Tooling Fee → Tooling Sample Confirmation → Down Payment for
Mass Production → Mass Production )
Please be advised that orders placed for customized/built-to-order product are not eligible for cancellation and will only
be considered for return in the event of product failure.
■ Minimum Order Quantities
Most products in this catalog are stocked regularly in the USA, no minimum order quantities are required unless otherwise specified,
and less-than-standard-pack quantities are allowed. However, bulk no. with ”MOQ” icon indicates that the product is a non-stock product
and will require a minimum order quantity and additional lead time.
■ Blanket Orders for Customized or Non-Stock Products
Orders requiring a minimum order quantity are considered blanket orders. Release specifications may vary by MOQ. Blanket order release
quantities and shipment dates can be scheduled at your discretion over the course of one year. Initial releases should be scheduled within
one month of the ship date on the sales order confirmation you receive from your customer service representative. Failure to release
the full quantity on order within one year of the ship date on the sales order confirmation will result in a 5% storage fee per month.
Please be advised that orders placed for customized/built-to-order product are not eligible for cancellation and will only be considered
for return in the event of product failure.
■ Drop Ship Order
A handling fee of US$50 will be charged for every drop ship order.
■ International Air / Express Fee
Marine Town shall not be liable for the freight cost of international air/express shipments incurred as a result of new or increased demand
for product without advanced notice.
LIMITED WARRANTY
Marine Town Inc. warrants to the original purchaser that all products will be free from defects in materials or workmanship under normal use
and conditions for a period of one (1) year from the original purchase date.
If a product is found to be defective during the warranty period, it will be repaired or replaced with a same or similar product, at
Marine Town’s discretion, at no cost to the original purchaser. To return a defective product, the original purchaser must ship the item
prepaid, along with a Return Merchandise Authorization (RMA), to:
Marine Town Inc.
2061 NW US Highway 19, Crystal River, FL 34428
TEL: 352-564-1150
Return Merchandise Authorization requests for warranty defects should include the following:
■ Marine Town part number
■ Purchase Order or Invoice Number associated with the defective product
■ Quantity of defective product to be returned
■ Details regarding the nature of the defect
■ Photographs and/or video of the defective product that detail product failure
This warranty does not cover damages resulting from accidents, abuse, misuse, neglect, improper installation, unauthorized modifications,
misapplication, or any use that is not directly related to defects in materials or craftsmanship. It is the responsibility of the purchaser to
ensure the product is suitable for their specific needs and intended application.
Marine Town Inc. is not liable for any incidental or consequential damages, including removal and labor costs related to the replacement or
repair of products, installation, or any personal injury or damages incurred by the original purchaser or third parties.
PRODUCT INFORMATION
■ Marine Town products are primarily stainless steel 316. However, variations in material may occur to accommodate particular product demand
or function. Material used in components such as tubing, plates and miscellaneous accessories such as screws, washers, nuts, pins, and
springs, etc. are generally made from stainless steel 304.
■ Each product will have a size tolerance under casting process or secondary machining such as polishing. Specification differences from the
catalog under these circumstances will be acceptable.
■ Marine Town reserves the right to adjust specifications in order to improve the product function without prior notification to customers.
■ Marine Town encourages regular and thorough cleaning of all stainless steel hardware to extend the product life.
Caution: Avoid harsh chemical cleaners that may accelerate rust and corrosion.
Our marine grade stainless steel products are extremely resistant to corrosion. However, the corrosion-resistant surface can be damaged
through mechanical means, heat or chemical damage.
■ Damage to products resulting from abrasive or harsh cleaning practices as well as general long term use outside the warranty period will
not be covered under the Marine Town warrant policy.
